{"id":125033,"date":"2025-03-04T13:00:00","date_gmt":"2025-03-04T18:00:00","guid":{"rendered":"https:\/\/riverheadnewsreview.timesreview.com\/?p=125033"},"modified":"2025-03-04T15:39:56","modified_gmt":"2025-03-04T20:39:56","slug":"area-police-urge-residents-to-create-smart911-profiles","status":"publish","type":"post","link":"https:\/\/riverheadnewsreview.timesreview.com\/2025\/03\/125033\/area-police-urge-residents-to-create-smart911-profiles\/","title":{"rendered":"Area police urge residents to create Smart911 profiles"},"content":{"rendered":"\n

Last month, the Southold Town Police Department began urging members of the community to create a free Smart911 personal profile<\/a> that allows individuals to provide 911 operators additional details in real time that might assist them in an emergency.<\/p>\n\n\n\n

The free service reflects Americans\u2019 switch to cell phones from landlines.<\/p>\n\n\n\n

\u201c<\/strong>When you call 911 from your cell phone, quite often, we don\u2019t receive any information other than the phone number. It’s just the carrier, and there’s no information,\u201d Southold Town Police Chief Steve Grattan said in an interview this week.<\/p>\n\n\n\n

Yet with a Smart911 profile, users can put as much or as little information about themselves and their living situations as desired. Some people will simply list the names of the occupants in the event of a fire. Older people might want to upload their medical history, or a list of their prescriptions and any other medical information that might assist a first responder.<\/p>\n\n\n\n

Homeowners can add any pets or service animals in the home, list emergency contacts, and even the make, model and license plate of their vehicles. Individuals with special needs or those prone to psychiatric emergencies<\/a> could list so in their profiles.<\/p>\n\n\n\n

Riverhead Police<\/a> Captain Danielle Willsey said this week that the department has been promoting Smart911 technology for years, but that most Smart911 calls the department receives come from commercial businesses with registered profiles.<\/p>\n\n\n\n

The Smart911 system \u201calso includes a facility profile, so when a business calls, we get a lot more information.” <\/p>\n\n\n\n

“If they have a key lock box, it lists where it is. Sometimes they upload plans to the building on there, plus contact information.\u201d<\/p>\n\n\n\n

Police can\u2019t access Smart911 profile unless they call 911, she said, so it\u2019s hard to tell how many residents have created profiles.<\/p>\n\n\n\n

\u201cWe haven’t seen it a lot with the public, and it may just be awareness, or it may just be that people who have signed up to be proactive have not had to call 911.\u201d<\/p>\n\n\n\n

She urged anyone with interest to create their own profile. The system also offers an app so a person in an emergency can livestream video or send pictures to authorities as well.<\/p>\n\n\n\n

\u201cWe would recommend everybody doing it,\u201d she said this week. \u201cYou never know when you’re going to be in an emergency situation and call from your house.\u201d<\/p>\n\n\n\n

She said it can be particularly helpful for seniors.<\/p>\n\n\n\n

\u201cMany of them live alone, and maybe they can\u2019t remember the medications they take. We would have that list right in front of us. It’s totally up to the person. You do not have to fill in every spot. You can give whatever information you want to put in there.\u201d<\/p>\n\n\n\n

Mr. Grattan, who set up his own profile for his family home, said that it\u2019s safe to share personal information for emergency purposes only.<\/p>\n\n\n\n

\u201cI know there’s people that are a little bit leery about Big Brother, but we don’t have any access to any of that information unless you dial 911. That’s the only way we can see that information,\u201d said Mr. Grattan.<\/p>\n\n\n\n

In a life-or-death emergency, the chief said, \u201ctime is of the essence.”<\/p>\n\n\n\n

He added, \u201cSo any information that\u2019s provided to us that\u2019s beneficial to responding emergency personnel, whether it\u2019s EMS, medics, police or fire, we\u2019ll have all that information the moment the cell phone calls 911.\u201d<\/p>\n\n\n\n

A review of months of Southold Town police incident reports<\/a> show that officers respond to 911 “hang-up\u201d calls \u2014 nearly all of them accidental dials \u2014 at least several times every week. Mr. Grattan said Southold police are required to respond in person to every 911 call.<\/p>\n\n\n\n

\u201cEven if that person calls back and says, \u2018I\u2019m sorry that was an accident,’ we\u2019re still showing up.\u201d<\/p>\n\n\n\n

At a recent Cutchogue Civic Association meeting, Southold Police Sgt. Bob Haase urged the community to give Smart911 a try. A Feb. 26 post about Smart911 on Southold Town Police Facebook page has garnered more shares than any other post to date, Mr. Grattan said.
<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Cincinnati, Ohio, adopted Smart911 in 2018, following the death of a teenager who was asphyxiated when he got stuck between the seats of a minivan and died before first responders could locate him. At the time, according to NBC News, Smart911 was being used at 500 dispatch hubs nationwide.<\/p>\n\n\n\n

It\u2019s not clear how widespread Smart911 is being used in the U.S. today. Spokesperson for parent company, Motorola subsidiary Rave Mobile Safety, did not respond to calls and emails requesting user data.<\/p>\n","protected":false},"excerpt":{"rendered":"

Last month, the Southold Town Police Department began urging members of the community to create a free Smart911 personal profile that allows individuals to provide 911 operators additional details in real time that might assist them in an emergency. The free service reflects Americans\u2019 switch to cell phones from landlines. \u201cWhen you call 911 from your cell…<\/p>\n","protected":false},"author":2010,"featured_media":114404,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1743,35],"tags":[17691,344,17690],"coauthors":[16829],"class_list":["post-125033","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-featured-story","category-news","tag-emergency","tag-riverhead-police-department","tag-smart911"],"acf":[],"yoast_head":"\nArea police urge residents to create Smart911 profiles - Riverhead News Review<\/title>\n<meta name=\"description\" content=\"Area police are urging the community to create free Smart911 personal profiles that provides 911 operators additional details in an emergency.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/riverheadnewsreview.timesreview.com\/2025\/03\/125033\/area-police-urge-residents-to-create-smart911-profiles\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Area police urge residents to create Smart911 profiles - 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